In brief: game haji never sells your data to third parties. We use your information solely to provide and improve our services — nothing more.
1 Introduction
Game haji (referred to herein as "we", "us", or "the platform") is an international-standard online gaming platform committed to providing players in Bangladesh with a safe and enjoyable gaming experience. This Privacy Policy ("Policy") explains to you ("user" or "member") how game haji collects, stores, uses, and safeguards your personal information.
We believe data protection is more than a legal obligation — it is an ethical responsibility. Millions of players across Bangladesh use game haji every day, and we handle every piece of their information with the utmost care.
This privacy policy has been developed in accordance with international GDPR standards and applicable local data protection regulations. By using the game haji website or mobile app, you agree to this privacy policy.
If any part is unclear or you have questions, our Bengali-speaking support team is available around the clock to help.
2 What Data We Collect
Game haji only collects information that is genuinely necessary to provide our services and meet legal obligations . The types of data we collect are detailed below:
2.1 Information Collected at Registration
- Full name (as per national ID)
- Date of birth (for age verification)
- Mobile number & email address
- Current address (division/district)
- User's preferred language and currency
2.2 Identity Verification (KYC) Information
- National ID (NID) or passport number
- Scanned copy of NID or passport
- Selfie or live verification photo (if required)
- Mobile banking account number (bKash/Nagad/Rocket)
2.3 Automatically collected information
- IP address & device identifiers
- Browser type, operating system & screen resolution
- Login timestamps & session data
- Gaming activity logs (bet amounts, game history)
- Transaction records (deposits, withdrawals, bonuses)
- Data collected via cookies & tracking technologies
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Age & Identity Verification | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| NID Scan | KYC legal requirements | For Withdrawal |
| IP Address | Security & Fraud Prevention | Automatic |
| Gaming history | Dispute resolution & audits | Automatic |
3 How we use your information
Game haji uses your information only for specific, clearly defined purposes. We never sell your data to advertisers or third parties.
3.1 Service delivery
- Creating, managing & verifying accounts
- Processing deposits and withdrawals
- Personalizing bonus and promotion offers
- Analyzing preferences to enhance your gaming experience
- Support tickets & complaint resolution
3.2 Security & Legal Compliance
- Detecting fraud, money laundering, and unauthorized access
- Compliance with AML (Anti-Money Laundering) regulations
- Ensuring age verification and responsible gaming
- Complying with court orders or regulatory authority directives
3.3 Contact
- Sending important account notifications (SMS/email)
- Keeping you informed about new bonuses and offers (where consent has been given)
- Security alerts and transaction confirmations
Promotional communications: If you no longer wish to receive promotional SMS or emails, you can opt out at any time from your account settings. However, critical security notifications cannot be disabled.
4 Information Sharing & Disclosure
Game haji never sells or rents your personal information. However, limited data may be shared with trusted parties under specific circumstances:
4.1 Payment Providers
Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and USDT gateways. This data is transmitted directly to the payment provider via encrypted channels — game haji does not store full card or payment details.
4.2 Technology partners
Game software providers (such as Evolution and Pragmatic Play) receive technical data related to gaming sessions — but they do not receive your personal identity information.
4.3 Legal obligations
We may be legally required to disclose information in response to a court order, a request from an investigative authority, or a directive from a regulatory body. In such cases, we provide only the minimum information necessary and always act within the bounds of the law.
Rest assured: game haji never shares your information with marketing companies, data brokers, or any third party for commercial purposes.
5 Cookie Policy
Game haji's website and app use cookies and similar technologies to help enhance your browsing experience.
5.1 Cookies We Use
| Cookie Type | Purpose | Retention period |
|---|---|---|
| Essential cookies | Maintaining login sessions and security | Cleared at end of session |
| Functional cookies | Remembering language and preferences | 1 Year |
| Analytics Cookies | User behaviour analytics | 6 months |
| Security cookies | Fraud Detection | 30 days |
5.2 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.
6 Data Retention Period
Game haji does not store your data indefinitely. Each type of information has a defined retention period:
- Account information: For the duration your account is active, and for 5 years after closure (for legal compliance).
- Transaction Records: Minimum 5 years (in accordance with AML regulations).
- KYC documents: 5 years after account closure.
- Communication History: 2 years.
- Gaming Logs: 2 years.
- Cookie data: 30 days up to a maximum of 1 year (depending on type).
Once the defined retention period expires, data is securely deleted or anonymized.
7 Your Rights Regarding Your Information
Game haji respects your data protection rights. You may exercise the following rights at any time:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to erasure
Under certain conditions, you may request that your data be deleted.
Right to restrict processing
You can object to the use of your data for specific purposes.
Data portability
Request your information in a structured, portable format.
Right to withdraw consent
Withdraw your consent to promotional communications at any time.
To exercise these rights support@gamehaji.netto send us an email. We will respond within 30 days.
8 Security Measures
Game haji protects your data using industry-leading technology. Our security layers include:
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- Data Center Security: Data stored on ISO 27001 certified servers.
- Two-factor authentication (2FA): OTP verification on account login.
- Suspicious Activity Detection: AI-powered real-time monitoring.
- Regular Security Audits: Penetration testing conducted by third parties.
- Staff Training: Regular staff training on data protection.
Important: No system is 100% secure. If you notice any unusual activity on your account, please contact our support team immediately.
9 Children's privacy
Game haji is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
Date of birth is verified at registration. If we discover that a minor has registered by any means, that account will be closed immediately and all associated data will be deleted.
If you become aware that a minor is using game haji, please support@gamehaji.netto notify us.
10 Changes to the Privacy Policy
Game haji may update this privacy policy as needed. If changes are made, we will notify you through the following means:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last updated" date at the top of this page will reflect any changes.
For significant changes, you will be notified at least 14 days before they take effect. Continued use of the platform after any changes constitutes acceptance of the updated policy.
11 Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Data Protection Email: privacy@gamehaji.net
- General support: support@gamehaji.net
- Live Chat: Click the chat icon in the bottom-right corner of the website
- Response time: Within 30 days at most (typically 48 hours)
What makes game haji's privacy policy different?
We don't just make promises — we keep every one of them in practice.
Full Encryption
All your data is protected with 256-bit SSL encryption. From deposits to chat messages, everything is processed through secure channels.
Data Is Never Sold
Game haji never sells or rents your personal information to third parties. Your data is used solely for the purpose of delivering our services.
In Your Control
You can request to view, correct, or delete your data at any time. Your data belongs to you.
GDPR Standards
In compliance with international GDPR standards, game haji maintains the highest level of data protection — and those same protections apply fully to users in Bangladesh.
Defined Retention Period
Each type of data is retained for a defined period only. Once that period expires, the data is securely deleted — we do not hold on to information we no longer need.
Transparency in Bengali
Game haji's Privacy Policy is written in plain language — every topic is explained clearly, without complex legal jargon.
Your data is safe — join now!
Your privacy is always protected at game haji. Registration takes just 2 minutes — join over 500,000 players across Bangladesh.